Shipping policy
Shipping Policy
Thank you for shopping at BALANCE. Please read our shipping policy carefully.
Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times by region:
- United States & Canada: 7–15 business days
- Europe: 10–20 business days
- Israel: 14–21 business days
- Rest of the world: 14–30 business days
Please note that these are estimates and actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.
Shipping Costs We offer free shipping on all orders worldwide.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at lucynamir@gmail.com and we will investigate the matter with the carrier.
Contact Us For any shipping-related questions, please reach out to us at lucynamir@gmail.com